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Frequently Asked Questions

Is there an open enrollment period for INFB Health Plans?

 

There is no open enrollment period for INFB Health Plans. A member is eligible to apply at any time throughout the year. All INFB Health Plans have an effective date of the first of the month. 

 

Is a membership required to receive a quote? 

 

No, a membership is not required to receive a quote or speak to a representative to learn more about our plans. To receive a quote, you can contact a local Indiana Farm Bureau Insurance agent or click here. 

Do I need to be a member of Indiana Farm Bureau to acquire a health plan or Medicare Supplement Insurance Plan?

 

Yes, membership is required prior to applying for coverage. You must be a member for at least 30 days before submitting an application for a traditional health plan or a dental vision plan.  You can join and apply on the same day for a Medicare Supplement Insurance Plan.

How long does the process take to acquire a health plan with INFB Health Plans?

 

Applications take 30 minutes to an hour to complete. If medical records are required, you will need to contact your health care provider and email, fax or mail the medical records to INFB Health Plans. Once that information is provided to INFB Health Plans, the typical turn around for a decision is 7-10 business days. 

Will INFB Health Plans ever cancel or not renew my coverage if I have a major health issue after I sign up?

 

No. Once you have completed the underwriting requirements, paid the initial invoice and subsequent premium payments, you cannot lose coverage due to a new medical issue.  Plans can only be terminated if a premium is not paid, a member requests cancellation, membership with Indiana Farm Bureau is not renewed, or misrepresentation is used during the application process. 

 

If my membership lapses, what happens to my health plan?

 

An Indiana Farm Bureau membership is required to maintain your health plan.  Members who do not renew their membership will not be eligible to continue with their traditional health plan or dental vision plan. Medicare Supplement Plans will continue but will be moved to a non-member group with different rates.

I received my acceptance letter and first bill, what do I do now?  

 

 

Members who receive their acceptance letter can make a payment online by visiting the Pay Premium page on the INFB Health Plans website, calling the automated number at 1-844-547-0210 for traditional and dental-vision plans or 1-844-943-4018 for Medicare Supplement Insurance Plans, or mailing payment to Indiana Farm Bureau Health Plans at P.O. Box 1424, Columbia, TN 38402-1424. 

 

To enact coverage, an initial, manual payment by a member must be made. All future monthly premium payments are automatically drafted on the first of the month for traditional and standalone dental-vision plans. Medicare Supplement Insurance Plans’ premiums can be drafted on either the first or 15th of the month.

How can I find out if my doctor is in the INFB Health Plan network?

 

INFB Health Plans utilizes the extensive UnitedHealth Care Choice Plus network for hospitals and doctors.  You can verify your provider by visiting www.infbhealthplans.com/find-a-provider, or by calling 1-888-964-0854, as well as during the application process.

 

What is the difference between a benefit exclusion rider and a pre-existing condition waiting period?

 

A benefit exclusion rider means a member cannot receive benefits for a specific illness or condition for the lifetime of the benefit exclusion. A pre-existing waiting period means a member cannot receive benefits during the first six or 12 months of coverage for any condition where symptoms existed prior to the effective date of coverage.

 

How do I endorse my current plan?

 

Members can easily perform most endorsements themselves by visiting our Forms & Resources page, selecting and filling out the appropriate form, and providing it to the designated email or fax on the form. Members also may call the Health Plans representatives at 888-964-0854 or email them at memberexperience@fbhpservices.com.  

 

How do I pay my initial invoice?

 

To pay your initial invoice, follow the steps outlined in this document.

 

 

 

For more information, call
1-888-964-0854

 

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© 2024 Indiana Farm Bureau, Inc.  All rights reserved. 

Medicare Supplements are insured by Members Health Insurance Company, Columbia, TN.  Not connected with or endorsed by the U.S. or state government.  This is a solicitation of insurance.  A representative of Members Health Insurance Company may contact you.  You must be a member of Indiana Farm Bureau, Inc. to enroll in Indiana Farm Bureau Medicare Supplement Plans.

MH-ING-CERTA-FL20-131; MH-ING-CERTD-FL20-093; MH-ING-CERTG-FL20-095; MH-ING-CERTN-FL20-097